Nine short interviews with global leaders in customer centricity

13 April, 2016

Nine short interviews with global leaders in customer centricity provide an expert perspective on what it means to take a customer-centric approach in inclusive finance. 

Interviews with:

  • Greta Bull, CEO of the Consultative Group to Assist the Poor (CGAP);
  • Gerhard Coetzee, Senior Financial Sector Specialist at CGAP;
  • Antonique Koning, Financial Sector Specialist at CGAP;
  • Gerald Warui, Director of Operations & Customer Service at Equity Bank of Kenya;
  • John Rubio, President & CEO of Globe Fintech Innovations.
  • Kea Borann, CEO of AMK Cambodia;
  • Peter Gross, Marketing Director at MicroEnsure;
  • Abhinav Sinha, Co-Founder of Eko India; and
  • Megan Viljoen, Head of Customer Centricity at Zoona;

Click here to watch the playlist!

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