Original Source: Triodos IM
What was KMF’s first step to this digital transformation?
The use of tablets. Tablets are now used by all employees who work in the field and by those who take credit decisions at the branches and head office. We can review loan applications and disburse funds more quickly using these tablets.
And we have recently launched a pilot version of an app for existing clients, which means that they can apply for a loan using a smartphone. At the moment, clients can apply for a loan through our website, but these days people mostly access internet through smartphones.
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